How Can We Help?

Need answers? Find them here!

How long will the delivery take?
Your Kiehl’s order will be processed and delivered within 3-5 working days from the date of your purchase.
How do I track my parcel?
To follow the status of your Kiehl’s parcel, you can visit our tracking page and key in your tracking ID. If you do have any further enquiry on the status of your parcel, you may contact us at
What happens if I missed my delivery?
If we attempt to deliver your order, but you are not present to receive it, we will re-deliver on the next available date. However, please note that you will be charged a re-delivery fee of S$5 if your delivery fails 3 or more times.
How do I change my delivery date?
You are required to inform us of the changes at least one (1) day in advance. You may reach us at and share with us your tracking ID, name and contact details for verification.
Do you deliver on Sundays or Public Holidays?
No. Our warehouse & delivery operations are closed on Sunday and Public Holidays. For orders placed within a day before and after the holiday, processing time will be extended by additional 1-2 working days.
Can I make payment via credit card?
You may pay for your purchases using a credit card (Visa, Mastercard or American Express). Credit card payments are subject to verification and authorization by the card issuer.
Can I make payment via cash on delivery?
You will not be able to pay for your purchase using cash on delivery.
Can I make an exchange or refund?
Yes. Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.

Items purchased as part of a set or a multi-item pack must be returned as a whole set.

This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

Please refer to the Exchange & Refund Policy here:
How can I obtain advice about Kiehl’s products?
You may direct your questions to or DM us via Facebook at and a representative from Kiehl’s will be in touch with you.
Are the products for sale on this website authentic?
All products retailing on this website are 100% certified authentic from Kiehl’s Singapore. (
What is Friends-of-Kiehl’s (FOK) Loyalty Programme?
Friends of Kiehl's (FOK) is a loyalty program and, as a member of FOK, you will enjoy exclusive perks, early access to seasonal new launches, limited offers and so much more*! To join, simply spend SGD$120 nett or more in a single receipt at any Kiehl's store.

*Please note that you will have to share your personal details with Kiehl's upon checkout in order for us tokeep track of your points and rewards.
How does Friends-of-Kiehl’s (FOK) Loyalty Programme work?
Member year starts the day you enroll into the loyalty programme and lasts for 365 days.

Once you've enrolled in, start accumulating points by making purchases. Every dollar spent will earn you 1 point.

Membership is registered with a Mobile Number. You will become eligible for a SGD$50 Kiehl's voucher on your next purchase when you accumulate SGD$500 nett spend & above during your member year**. The SGD$50 Kiehl's voucher will be valid for 1 month from the redemption date.

Receive a one-time 10% discount redeemable during your birthday month***.

Don't forget to update your mobile number and email address to receive updates from us!

**SGD$50 Kiehl's voucher is only valid on your next purchase the following day

***10% birthday discount is only valid on your next purchase during birthday month for newly joined member
Am I entitled to points for purchases made on this website?
For existing members, to earn points with your online spending, please click on checkbox upon checkout for your consent to sync your purchase order with your membership account. The points will be automatically reflected in your Kiehl’s Rewards Account within 5-7 working days. The points will be credited to the account tied to the mobile number provided.

For new customers who wish to join us as Friends-of-Kiehl’s members, please tick on checkbox upon checkout for us to extract your purchase order and to create a Friends-of-Kiehl’s Account for you. A welcome email will be sent to you once your Friends-of-Kiehl’s Account has been successfully created within 5-7 working days.
How are the points awarded for online purchases?
1 point will be awarded for every $1 nett spend online.
Can I use my member perks such as Kiehl’s $50 voucher or Birthday discount on this website?
We apologize that we are unable to allow utilization of member perks on this website currently. Please head down to our Kiehl’s retail stores to use your voucher or birthday discount. You may find your nearestKiehl’s store at
Will my membership or points expire?
Yes, your membership will expire after 3 years of inactivity. Your points will expire on the anniversary of your join date each year.
What do I do if I believe my points was not properly credited in my account?
If you have questions related to your membership account, please contact
Can I track my Kiehl’s Rewards account online?
Yes! Log into your account on to check your member account details.
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